Terms & Conditions
These Terms and Conditions set out the framework for hypnotherapy and mindset support sessions with Bryony Way, ensuring clarity and fairness for both client and therapist.
Sessions
Both the initial consultation and standard sessions last approximately 60–75 minutes. The agreed fee per session is stated on the Sessions and Prices page. The number of sessions varies depending on the individual. You are free to decide how many sessions you would like, and this can be reviewed as you go along. As. guide, many clients choose to plan for between 8 and 12 sessions, although this may be more or less depending on what you would like to achieve.
Session Scheduling and Attendance
Your initial consultation time is usually the appointment time that will be offered to you for ongoing weekly sessions. Weekly appointments are recommended as consistency helps build momentum and achieve the best results. If you know in advance that you are unable to attend a session, I will do my best to rearrange your appointment where availability allows. If you are unable to attend your sessions for more than one week, I may be unable to continue holding your regular appointment time. Towards the end of your sessions, if you wish to reduce the frequency of your appointments, if availability allows, up to two fortnightly sessions may be offered to support your progress and transition.
Appointments and Cancellations
Missed appointments, or appointments rescheduled with less than 24 hours’ notice, are chargeable at the full fee. If you need to rearrange or cancel an appointment, please telephone or text 07342 338284.
Late Arrival
If you are running late, please let me know as soon as possible. Sessions may need to be shortened depending on subsequent client bookings. The full session fee will still apply.
Payments
Payments can be made in advance or at the end of each session by cash, card, or bank transfer.Invoices can also be provided on request.
Respect and Rights
Clients will be treated with respect and care at all times. I reserve the right to refuse or postpone therapy if I feel threatened, disrespected, or consider that hypnotherapy is not appropriate at that time.
Where appropriate, clients may be signposted to another professional or service better suited to their needs.
Disclaimer
Full client commitment is essential, as outlined in the Code of Care. Hypnotherapy can be highly effective, but individual outcomes vary and cannot be guaranteed.
Code of Care
This Code of Care sets out the professional standards I uphold in my practice, ensuring that all clients receive a safe, ethical, and respectful service.
Medical Advice
Hypnotherapy is not a substitute for medical advice. You should consult your doctor or healthcare professional regarding any health concerns.
If you are receiving psychiatric treatment, please seek medical confirmation before beginning hypnotherapy.
Any existing medical conditions should be discussed at the initial consultation.
Hypnotherapy is not suitable for individuals experiencing psychosis.
Online Sessions
For online appointments, clients are advised to set an alarm 75 minutes after the session start time, in case they fall asleep.
Commitment and Results
While Solution Focused Hypnotherapy can be highly effective, outcomes vary and cannot be guaranteed.
Progress depends on your commitment to the therapeutic process, including attending appointments regularly, engaging in the conversations and approach used within sessions, and listening to the relaxation recording consistently.
Confidentiality
All client information is treated as private and confidential. Exceptions apply only where there is risk of serious harm to self or others, or where disclosure is required by law. These conditions are in line with the Professional Code of Ethics of the National Council for Hypnotherapy.
Inclusivity
I am committed to providing a safe, respectful, and inclusive service for all clients, and to supporting diversity and equality across all identities and backgrounds.
DBS and Memberships
I hold an enhanced DBS certificate, renewed annually.
I am a member of the National Council for Hypnotherapy and the Association for Solution Focused Hypnotherapy.
Privacy Policy
Privacy Policy
This Privacy Policy explains how Bryony Way Hypnotherapy and Mindset Support collects, stores, and uses your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
I am committed to keeping your personal information safe, secure, and only using it where necessary to provide my services.
Data Controller: Bryony Way
ICO Registration Number: ZB364162
What information I collect
I may collect the following information:
Name
Address
Email address
Telephone number
Date of birth
GP name and surgery details
Relevant health and well-being information
Information about your goals and progress during sessions
How I collect your information
I may collect information:
Directly from you during consultations or sessions
Through forms you complete online (such as via Jotform)
Through email, text, phone, or website enquiries
When you subscribe to newsletters or updates through my website
Why I collect your information
I collect this information to:
Provide hypnotherapy and mindset support services
Contact you regarding appointments
Keep brief notes to support your progress
Maintain accurate records
Send relevant resources or products where applicable
Send occasional newsletters or updates where you have given consent
Meet legal, safeguarding, professional, or insurance requirements
How your information is stored
Your information is stored securely on password-protected devices and secure online systems.
I do not routinely keep paper records.
How long I keep your information
In line with professional guidelines and insurance requirements, records are kept securely for:
8 years after the last interaction with an adult client
Until age 25 for a child under 17 when last seen
Until age 26 for clients aged 17 or 18 when last seen
After this time, records are securely deleted or destroyed.
Your rights
You have the right to:
Request access to your personal information
Request correction of inaccurate information
Request erasure of your information in certain circumstances
Request restriction or objection to processing
Request transfer of your information
To make a request, please contact me at: hello@bryonyway.com
Data Protection Complaints
If you have a complaint about how I have used your personal information, please contact me so I can look into this and respond.
I will acknowledge your complaint within 30 days and aim to resolve it without undue delay.
You can also contact the Information Commissioner’s Office (ICO) if you are unhappy with how your data has been used:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk